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Comic-Con: The Cruise and Royal Caribbean are dedicated to providing the ultimate experience to all guests, including those with accessibility needs. To ensure your safety and comfort, please carefully review the information on this page.

COMIC-CON: THE CRUISE ACCESSIBLE SERVICES

BOOKING AN ACCESSIBLE CABIN

Royal Caribbean’s Serenade of the Seas has 15 accessible cabins in the following categories: Interior, Oceanview, Oceanview Balcony, and Junior Suites. Please note, accessible cabins must be booked over the phone as they cannot be booked online.

ACCESSIBLE CABIN FEATURES
  • Cabin size ranging from 159 to 298 square feet
  • Five-foot turning radius in the sleeping, bathroom, and sitting areas
  • Cabin and bathroom door width 32″-34″
  • No doorsills to get into cabin
  • Ramped bathroom thresholds
  • Bathroom grab bars
  • Lowered sink and cabin vanity
  • Roll-in shower bench
  • Hand-held shower heads
  • Raised toilet seats (most between 17-19″)
  • Accessible balconies (in balcony and suite categories)
  • Most located near elevator

To book an accessible cabin onboard Comic-Con: The Cruise, please contact a Reservation Specialist at 877.438.9092 Monday – Thursday 9:00AM CT – 5:00PM CT or Friday 9:00AM CT – 4:00PM CT.

ACCESSIBLE SEATING IN THE MAIN THEATER

Guests with mobility issues may register to be seated in an accessible section of the Main Theater for each evening’s Main Show.

By registering, guests will have priority access to the designated accessible seating area, not a specific assigned seat, located near the rear of the theatre to provide safe and convenient access.

Registering for the accessible seating area is only available in the Main Theater for the evening’s Main Show. All other shows and venues are available on a first come, first served basis.

Those who register will be allowed to enter the theatre shortly prior to general admission with a maximum of one companion. Additional companions will not be allowed to sit in the accessible section, due to limited space. More information on entry will be delivered to registered guests closer to the time of sailing.

To register for accessible seating in the Main Theater, please contact a Reservation Specialist at 877.438.9092 Monday – Thursday 9:00AM CT – 5:00PM CT or Friday 9:00AM CT – 4:00PM CT, or complete THIS FORM, no later than December 1, 2024.

Guests who do not register prior to the cutoff date are not guaranteed priority access to the designated accessible seating area.

Additional instructions will be provided to those who register approximately 30 days prior to the sailing.

ROYAL CARIBBEAN ACCESSIBLE SERVICES

ADDITIONAL CABIN AMENITIES

If additional cabin amenities are required (commode chair, shower stool, sharps container, extension cord, distilled water, etc.) requests must be made by contacting the Royal Caribbean Access Department, no later than 45 days prior to embarkation. Please note, a Royal Caribbean Reservation Number will be required at the time the request is made. The Reservation Number will be provided via email from Comic-Con: The Cruise approximately 120 days prior to the sailing.

Guests may also complete the Royal Caribbean Special Needs Form located at the bottom of this page. Once a form has been submitted, an automated email response will be sent within 24 hours confirming your needs.

EXTRA ASSISTANCE AT THE PIER

Royal Caribbean offers boarding and departure assistance to guests in wheelchairs or with mobility disabilities. Requests must be made by contacting the Royal Caribbean Access Department, no later than 45 days prior to embarkation. Please note, a Royal Caribbean Reservation Number will be required at the time the request is made. The Reservation Number will be provided via email from Comic-Con: The Cruise approximately 120 days prior to the sailing. Guests may also complete the Royal Caribbean Special Needs Form located at the bottom of this page. Once a form has been submitted, an automated email response will be sent within 24 hours confirming your needs.

ALLERGY AND DIETARY REQUIREMENTS

Royal Caribbean makes every effort to accommodate dietary requirements for all guests onboard. Food allergies, gluten-free, vegan, vegetarian, low-fat, low-sodium, lactose-free/soy milk, ensure, and kosher meals are available at no extra charge. Requests must be made by contacting the Royal Caribbean Access Department, no later than 45 days prior to embarkation. Please note, a Royal Caribbean Reservation Number will be required at the time the request is made. The Reservation Number will be provided via email from Comic-Con: The Cruise approximately 120 days prior to the sailing. Guests may also complete the Royal Caribbean Special Needs Form located at the bottom of this page. Once a form has been submitted, an automated email response will be sent within 24 hours confirming your needs.

SERVICE DOGS

A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets.

Guests are responsible for obtaining all required documentation for service dogs to depart the ship in ports of call. These documents must be carried on the ship, and a copy left with Royal Caribbean’s Guest Relations Desk once onboard. Please note that additional screening may be conducted at the pier or onboard. Requests must be made by contacting Royal Caribbean Access Department, no later than 45 days prior to embarkation. Please note, a Royal Caribbean Reservation Number will be required at the time the request is made. The Reservation Number will be provided via email from Comic-Con: The Cruise approximately 120 days prior to the sailing.

RENTING MOBILITY DEVICES

Guests who require the use of a mobility assistive device (such as a wheelchair or scooter) must bring their own or rent from a third-party company, as Royal Caribbean reserves wheelchairs onboard for medical emergencies. Note, all mobility devices must be stored inside the cabin and cannot be left in hallways overnight. Please see the contact information for the two companies offering these services.

Scootaround – 1.888.441.7575

scootaround.com

Special Needs at Sea – 1.800.513.4515

specialneedsatsea.com

For more information on Royal Caribbean Accessible Services please contact the Royal Caribbean Access Department Monday – Friday 9:00AM ET – 6:00PM ET at 866.592.7225 or email special_needs@rccl.com.